Human Pillar

Access to effective remedy

Objective: Enable access to effective remedy for workers engaged in the construction of, and provision of services for, FIFA World Cup 2022™ sites

Even with the best policies and practices, an organisation may cause or contribute to an adverse human rights impact that it has not foreseen or been able to prevent. The tournament organisers therefore have a responsibility to identify where they have caused or contributed to such impacts, and to provide for or cooperate in their remediation through legitimate processes, in line with the UN Guiding Principles on Business and Human Rights (UNGPs) and FIFA’s Human Rights Policy.

This includes adverse impacts that we may have caused or contributed to through our own activities, as well as adverse impacts that may be directly linked to our operations, products and services, even if we have not contributed to such impacts through our own activities. It encompasses effective remedy for all adverse human rights impacts involving construction workers on our sites, and for other workers in our supply chain in Qatar who are engaged in the provision of facilities management, hospitality, security, cleaning, catering, transport and other services for our sites.

Grievance and remedy mechanisms for workers

Implementing the SC’s grievance and remedy mechanisms and expanding their scope to be accessible to all future workers engaged in the provision of services for tournament sites, including during the staging of the tournament.

See Progress here

Reimbursement of recruitment fees

Working with our contractors and other sub-contracting parties to reimburse all workers engaged in the construction of tournament sites for recruitment fees they may have paid, regardless of whether they have proof of payment or were hired

See Progress here