FIFA continued to embrace advanced technological solutions in 2020, boosting the efficiency of the organisation with the objective of providing an increased service level for the football community.
The procure-to-pay process to improve the efficiency of approvals, data management and ensure segregation of duties was rolled out, while extensive IT changes were made, with infrastructure transferred to the cloud and working-from-home conditions technically
Robust online management reporting tools were successfully launched. Both a new compliance portal, through which all FIFA employees must declare any conflicts of interest, and a new expenses system that provides more automation and governance, are now in place across the organisation.
A new treasury management system was implemented to further improve the management of FIFA’s daily financial flows, its financial assets and currency exposure.
In relation to strong governance and best practices, four areas were audited in 2020 to drive continuous improvement and increased efficiency. FIFA’s risk management function was also developed, in line with ISO 31000:2018.
FIFA’s internal regulations moved online and the organisation modernised its working framework to introduce greater flexibility to its daily processes, including introducing new technologies and allowing key meetings, including the Congress, Council meetings and other important virtual events, to be conducted remotely by videoconference and correspondence. The Travel Regulations for FIFA Delegates were also enhanced in 2020.
Tools to extend digital collaboration across the organisation were launched to support effective and efficient work practices, such as the implementation of new document approval solutions which enable contracts to be signed remotely and electronically.