Access to effective remedy

Even with the best policies and practices in place, an organisation may cause, or contribute to, an adverse human rights impact that it has not foreseen or been able to prevent. The tournament organisers had a responsibility to identify where they had caused, or contributed to, such impacts and to provide for, or cooperate in, their remediation through legitimate processes, in line with the UN Guiding Principles on Business and Human Rights (UNGPs) and FIFA’s Human Rights Policy.

This included adverse impacts that may have been caused or contributed to by the direct activities of tournament organisers, as well as those that may have been linked to tournament-related operations, products or services, but may not have been caused or contributed to, directly by tournament organisers. The objective of this topic therefore encompassed effective remedy for all adverse human rights impacts involving construction workers on tournament sites, and for other workers in the supply chain in Qatar who were engaged in the provision of facilities management, hospitality, security, cleaning, catering, transport and other services for tournament sites.